Initial Phone Call
This is where you will call us and engage our services. We will ask you a few questions and get some initial details from you over the phone. Please don’t hesitate to ask us any questions you may have at this stage.
We will guide you through the whole process, making it as easy as it can be.
Our aim is to create a farewell for your loved one, in accordance with their wishes, that allows family and friends to gather, say goodbye, and foster a healthy grieving process.
Below is a basic outline of the steps involved when organising a farewell.
Disclaimer: Every farewell is different. This is only an example and your loved ones farewell may be organised differently from the order below.
Step One
Step Two
Transferring Into Our Care
When we have confirmed that the doctor will be signing the paperwork or we have had a release from the hospital we can arrange a time to transfer your loved one into our care.
Step Three
Preparation and Viewing
Your Funeral Director will talk to you about preparation options. Once we have instructions from you our embalming team will take care of any preparations needed.
Once preparations are complete we will let you know, so we can either organise taking your loved one home or make a time for you and your family to come to our premises to view.
Step Four
The Arrangement
This step is to meet with one of our funeral directors for the arrangement interview. This can take up to two hours.
The goal of this initial interview is to:
– Collect personal information
– Choose a casket
– Discuss the service options
– Complete the paperwork
– Write the newspaper noticeWhat Should You Bring?
Although not essential, bringing the following with you will be helpful:
– A photo of your loved one
– Birth and/or Marriage Certificates
– Your loved one’s clothingStep Five
We’ll Take Care Of Everything
We then contact the essential organisations on your behalf, including the celebrant, the church or chapel, reception venue, florist, caterer, newspaper, and anyone else necessary to ensure the service is conducted in accordance with your wishes.
Step Six
Celebrant
You’ll meet with the celebrant or minister who will be conducting the service. They will talk to you about the service content and explain the options available to you.
Step Seven
Additional Arrangements
Once you’ve met with the celebrant and decided on the structure of the service, we’ll talk with you again to discuss the service sheet design, and any other options you feel you may like to include. You may have multiple arrangements depending on the kind of service and the length of time between the funeral and the initial arrangements.
Feel free to contact us at any stage if you have questions or requests we haven’t covered either by phone or by arrangement.
Step Eight
The Service
On the day of the service we will be there to make sure everything runs smoothly.
Things we usually do:
– Reserve family seating
– Hand out service sheets
– Welcome everyone
– Talk to the casket bearers
– Play the music and slideshow
– Stream the service, changing camera angles as necessary
– Transport your loved one to the service
– Transport them to their final resting place